Samsung: This is Ms. LetThemKnow. My call was answered b...
A Samsung customer review by GetHuman user GetHuman-257792 from November 13th, 2017
Background on GetHuman-257792's case
GetHuman: GetHuman-257792 - can you tell our other Samsung customers when your case took place?
GetHuman-257792: Yeah. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-257792 a list of common Samsung problems)
GetHuman-257792: "Track an order" was why I was trying to call.
GetHuman-257792's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-257792: This is Ms. LetThemKnow. My call was answered by a live person immediately. I informed representative of what I was inquiring about and she transferred me to the escalations department. Brief hold and a recording announced that I was on a line direct to the office of the president. I waited for approximately * - * minutes and a recording came on stating that all managers*personnel were busy. Asked for my name, telephone number, and brief explanation and that I would be contacted. Let you know when I get the callback. Also, is anyone having problems with the Samsung French Door Refrigerator (model RF****HARS*XAA)?. I do not recommend this refrigerator. Ice making and freezer problems from the get go.
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
GetHuman-257792: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-257792: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
GetHuman-257792: For that I would say three out of five.
GetHuman: And finally- any advice for other Samsung customers?
GetHuman-257792: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-257792 taken from his Samsung customer service problem that occurred on November 4th, 2017.