very poor technical support !!!*samsung needs t...
A Samsung customer review by GetHuman user ~vinh chau from November 21st, 2017
Background on ~vinh chau's case
GetHuman: ~vinh chau - can you tell our other Samsung customers when your case took place?
~vinh chau: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to Samsung, and if so, how?
GetHuman: And which of these common Samsung customer issues best describes the reason you wanted to talk to them?
(Shows ~vinh chau a list of common Samsung problems)
~vinh chau: "Track an Order" was why I was trying to call.
~vinh chau's review of Samsung customer service
GetHuman: So how would you sum up your experience for GetHuman's Samsung customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~vinh chau: very poor technical support !!!*samsung needs to have the experience techs to assist your customers.*your products are good but the customer support is very bad..bad..*you will loose a lot of sales !!
GetHuman: Let's quantify your experience contacting Samsung. On a scale of 1 to 5, how easy is it go get help on a Samsung problem?
~vinh chau: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~vinh chau: I'd give them a one out of five on communication.
GetHuman: And what about Samsung's ability to quickly and effectively address your problem?
~vinh chau: For that I would say five out of five.
GetHuman: And finally- any advice for other Samsung customers?
~vinh chau: Call them early in the day or late. Don't forget any personal or account information you might need for Samsung to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~vinh chau taken from his Samsung customer service problem that occurred on November 18th, 2017.