Seterus Inc.: They have been telling me for over * years now...
A Seterus Inc. customer review by GetHuman user ~yallsa from November 24th, 2017
Background on ~yallsa's case
GetHuman: ~yallsa - can you tell our other Seterus Inc. customers when your case took place?
~yallsa: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Seterus Inc., and if so, how?
GetHuman: And which of these common Seterus Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~yallsa a list of common Seterus Inc. problems)
~yallsa: "Repayment question" was why I was trying to call.
~yallsa's review of Seterus Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Seterus Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~yallsa: They have been telling me for over * years now that i am one month behind in my mortgage payment. I ask them what month I missed and they won't tell me. I have a box loaded with mail from them repeating the same thing over and over and over again.I agree we have met Satan and it Seterus..
GetHuman: Let's quantify your experience contacting Seterus Inc.. On a scale of 1 to 5, how easy is it go get help on a Seterus Inc. problem?
~yallsa: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~yallsa: I'd give them a one out of five on communication.
GetHuman: And what about Seterus Inc.'s ability to quickly and effectively address your problem?
~yallsa: For that I would say two out of five.
GetHuman: And finally- any advice for other Seterus Inc. customers?
~yallsa: Call them early in the day or late. Don't forget any personal or account information you might need for Seterus Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~yallsa taken from his Seterus Inc. customer service problem that occurred on November 21st, 2017.