Shark Vacuum: I originally called because my roller stopped w...

A Shark Vacuum customer review by GetHuman user ~mark the shark from November 28th, 2017

Background on ~mark the shark's case

GetHuman: ~mark the shark - can you tell our other Shark Vacuum customers when your case took place?
~mark the shark: Yeah. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Shark Vacuum, and if so, how?
~mark the shark: I used the 800-798-7398 number I found for on the GetHuman Shark Vacuum customer phone number page I was on: Shark Vacuum Customer Service Phone Number
GetHuman: And which of these common Shark Vacuum customer issues best describes the reason you wanted to talk to them?
(Shows ~mark the shark a list of common Shark Vacuum problems)
~mark the shark: "Cancel order" was why I was trying to call.

~mark the shark's review of Shark Vacuum customer service

GetHuman: So how would you sum up your experience for GetHuman's Shark Vacuum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mark the shark: I originally called because my roller stopped working even tho' the brush light indicator was lit. After explaining my situation to the rep, Alex (female), she initially stated that, due to the circumstances, this problem was not covered*under warranty. I asked if I could speak to a supervisor, as the vacuum was not old and definitely not overused, she put me on hold briefly. When she got back on line, she said they would replace the part at no cost on a one time basis.*I am very pleased and satisfied with this customer service, and Shark has my confidence again.*I am a retired, ex-US Air Force on Social Security, so this really helps my bottom line.*Thank you, Shark, you really made my day.*Mark Reynolds
GetHuman: Let's quantify your experience contacting Shark Vacuum. On a scale of 1 to 5, how easy is it go get help on a Shark Vacuum problem?
~mark the shark: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mark the shark: I'd give them a four out of five on communication.
GetHuman: And what about Shark Vacuum's ability to quickly and effectively address your problem?
~mark the shark: For that I would say three out of five.
GetHuman: And finally- any advice for other Shark Vacuum customers?
~mark the shark: Call them early in the day or late. Don't forget any personal or account information you might need for Shark Vacuum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mark the shark taken from his Shark Vacuum customer service problem that occurred on November 25th, 2017.

Shark Vacuum

3.33 of 5 stars | 231 reviews

~mark the shark's Shark Vacuum Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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