Sirius/XM: I spoke with a sales rep to extend my contract...
A Sirius/XM customer review by GetHuman user ~Ken from November 17th, 2017
Background on ~Ken's case
GetHuman: ~Ken - can you tell our other Sirius/XM customers when your case took place?
~Ken: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows ~Ken a list of common Sirius/XM problems)
~Ken: "Cancel service" was why I was trying to call.
~Ken's review of Sirius/XM customer service
GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ken: I spoke with a sales rep to extend my contract and was told the cost would be $*** for a year's extension. Later in the day I checked my bank account and found they had debited $*** from my account. When I called back to rectify the issue, I was told it would take *-* business days to send a refund. How is it they can take your money instantly, but it takes days to get a refund? I asked for compensation for their error and was told I would receive $** off my next renewal. Make sure you review your charges with the sales rep before you hang up or they'll "borrow" your money for a few days. Poor customer focus.
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
~Ken: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ken: I'd give them a two out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
~Ken: For that I would say three out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
~Ken: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ken taken from his Sirius/XM customer service problem that occurred on November 16th, 2017.