Sony: CSR mumbled a bit, there was an echo on the lin...
A Sony customer review by GetHuman user GetHuman-370616 from November 23rd, 2017
Background on GetHuman-370616's case
GetHuman: GetHuman-370616 - can you tell our other Sony customers when your case took place?
GetHuman-370616: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to Sony, and if so, how?
GetHuman: And which of these common Sony customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-370616 a list of common Sony problems)
GetHuman-370616: "Device Support" was why I was trying to call.
GetHuman-370616's review of Sony customer service
GetHuman: So how would you sum up your experience for GetHuman's Sony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-370616: CSR mumbled a bit, there was an echo on the line (like his recording was playing back), but he gave me my answer
GetHuman: Let's quantify your experience contacting Sony. On a scale of 1 to 5, how easy is it go get help on a Sony problem?
GetHuman-370616: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-370616: I'd give them a four out of five on communication.
GetHuman: And what about Sony's ability to quickly and effectively address your problem?
GetHuman-370616: For that I would say five out of five.
GetHuman: And finally- any advice for other Sony customers?
GetHuman-370616: Call them early in the day or late. Don't forget any personal or account information you might need for Sony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-370616 taken from his Sony customer service problem that occurred on November 13th, 2017.