Sony: first time calling over * hrs on phone just to...
A Sony customer review by GetHuman user ~rud from November 24th, 2017
Background on ~rud's case
GetHuman: ~rud - can you tell our other Sony customers when your case took place?
~rud: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to Sony, and if so, how?
GetHuman: And which of these common Sony customer issues best describes the reason you wanted to talk to them?
(Shows ~rud a list of common Sony problems)
~rud: "Password Reset" was why I was trying to call.
~rud's review of Sony customer service
GetHuman: So how would you sum up your experience for GetHuman's Sony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rud: first time calling over * hrs on phone just to order a bracket. sony sent wrong part. *nd time calling...again long conversation. sony again sent wrong part. now on a long wait *rd time calling to get correct part. have to sent back to orders of parts! worse service ever
GetHuman: Let's quantify your experience contacting Sony. On a scale of 1 to 5, how easy is it go get help on a Sony problem?
~rud: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rud: I'd give them a five out of five on communication.
GetHuman: And what about Sony's ability to quickly and effectively address your problem?
~rud: For that I would say two out of five.
GetHuman: And finally- any advice for other Sony customers?
~rud: Call them early in the day or late. Don't forget any personal or account information you might need for Sony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rud taken from his Sony customer service problem that occurred on November 15th, 2017.