Sprint Corporate Care: Bad customer service
A Sprint Corporate Care customer review by GetHuman user GetHuman-ninodic from December 1st, 2017
Background on GetHuman-ninodic's case
GetHuman: GetHuman-ninodic - can you tell our other Sprint Corporate Care customers when your case took place?
GetHuman-ninodic: Sure. It was middle of the night, on November 28th.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ninodic a list of common Sprint Corporate Care problems)
GetHuman-ninodic: "Refund a Charge" was why I was trying to call.
GetHuman-ninodic's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ninodic: Bad customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-ninodic: Your financial department hung up on me. Apparently when a customer brings up logic into a discussion they take offense to it cause they dont think the customer will be so smart. Me and my wife switched to you guys * months ago from our other service and already have been treated like **** numerous yimes with your service departments. What kind of people do you guys employ there? Also, you guys threaten to turn off service if we dont have a bill paid for a billing cycle that hasnt even started yet. What kind of business do you guys run? We were warned by numerous people about your company and we still went with you guys. Its starting to turn out to be a mistake.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
GetHuman-ninodic: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ninodic: I'd give them a two out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
GetHuman-ninodic: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
GetHuman-ninodic: Call them early in the day or late. Don't forget any personal or account information you might need for Sprint Corporate Care to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ninodic taken from his Sprint Corporate Care customer service problem that occurred on November 28th, 2017.