StarHub: Agreed with the earlier complaint, the waiting...
A StarHub customer review by GetHuman user ~Frustrated customer from November 7th, 2017
Background on ~Frustrated customer's case
GetHuman: ~Frustrated customer - can you tell our other StarHub customers when your case took place?
~Frustrated customer: Yup. It was middle of the night, on October 30th.
GetHuman: Did you reach out to StarHub, and if so, how?
GetHuman: And which of these common StarHub customer issues best describes the reason you wanted to talk to them?
(Shows ~Frustrated customer a list of common StarHub problems)
~Frustrated customer: "Setup service" was why I was trying to call.
~Frustrated customer's review of StarHub customer service
GetHuman: So how would you sum up your experience for GetHuman's StarHub customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frustrated customer: Agreed with the earlier complaint, the waiting time is very very very horrible. Me too has been trying to get in touch with the operator leaving my hp* still no response. I have one important query in regards to my payment which needs to speak to the operator direct but to my disappointment have been holding onto the phone for more than **-** mins which makes me "frustrated". Kindly speed up the response in answering the phone. Thank you
GetHuman: Let's quantify your experience contacting StarHub. On a scale of 1 to 5, how easy is it go get help on a StarHub problem?
~Frustrated customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frustrated customer: I'd give them a two out of five on communication.
GetHuman: And what about StarHub's ability to quickly and effectively address your problem?
~Frustrated customer: For that I would say one out of five.
GetHuman: And finally- any advice for other StarHub customers?
~Frustrated customer: Call them early in the day or late. Don't forget any personal or account information you might need for StarHub to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frustrated customer taken from his StarHub customer service problem that occurred on October 30th, 2017.