SurveyMonkey: This is a recorded voice that keeps coming back...
A SurveyMonkey customer review by GetHuman user ~kevingarit from November 25th, 2017
Background on ~kevingarit's case
GetHuman: ~kevingarit - can you tell our other SurveyMonkey customers when your case took place?
~kevingarit: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to SurveyMonkey, and if so, how?
GetHuman: And which of these common SurveyMonkey customer issues best describes the reason you wanted to talk to them?
(Shows ~kevingarit a list of common SurveyMonkey problems)
~kevingarit: "Cancel Account" was why I was trying to call.
~kevingarit's review of SurveyMonkey customer service
GetHuman: So how would you sum up your experience for GetHuman's SurveyMonkey customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kevingarit: This is a recorded voice that keeps coming back to you - no matter what option you choose - and tells you "We are an online support center..." These people are f'in useless. They want to gouge you for "Platinum" support and their on-line "support" blatantly lies when they say they will be back to you in a hour. I have waited * hours for a response so far.
GetHuman: Let's quantify your experience contacting SurveyMonkey. On a scale of 1 to 5, how easy is it go get help on a SurveyMonkey problem?
~kevingarit: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kevingarit: I'd give them a one out of five on communication.
GetHuman: And what about SurveyMonkey's ability to quickly and effectively address your problem?
~kevingarit: For that I would say two out of five.
GetHuman: And finally- any advice for other SurveyMonkey customers?
~kevingarit: Call them early in the day or late. Don't forget any personal or account information you might need for SurveyMonkey to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kevingarit taken from his SurveyMonkey customer service problem that occurred on November 23rd, 2017.