SurveyMonkey: Your company *****!! There is no real reprisent...
A SurveyMonkey customer review by GetHuman user ~Maggie guan from November 24th, 2017
Background on ~Maggie guan's case
GetHuman: ~Maggie guan - can you tell our other SurveyMonkey customers when your case took place?
~Maggie guan: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to SurveyMonkey, and if so, how?
GetHuman: And which of these common SurveyMonkey customer issues best describes the reason you wanted to talk to them?
(Shows ~Maggie guan a list of common SurveyMonkey problems)
~Maggie guan: "Cancel Account" was why I was trying to call.
~Maggie guan's review of SurveyMonkey customer service
GetHuman: So how would you sum up your experience for GetHuman's SurveyMonkey customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Maggie guan: Your company *****!! There is no real reprisenttitive at all!! And you subscribe the monthly plan automatically?!!! Then why you still make an annual plan!!! This is defraudation!!! Give my money back!
GetHuman: Let's quantify your experience contacting SurveyMonkey. On a scale of 1 to 5, how easy is it go get help on a SurveyMonkey problem?
~Maggie guan: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Maggie guan: I'd give them a one out of five on communication.
GetHuman: And what about SurveyMonkey's ability to quickly and effectively address your problem?
~Maggie guan: For that I would say three out of five.
GetHuman: And finally- any advice for other SurveyMonkey customers?
~Maggie guan: Call them early in the day or late. Don't forget any personal or account information you might need for SurveyMonkey to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Maggie guan taken from his SurveyMonkey customer service problem that occurred on November 19th, 2017.