Terminix: Dear Terminex*We have had a termite yearly plan...
A Terminix customer review by GetHuman user ~Terrible service from November 5th, 2017
Background on ~Terrible service's case
GetHuman: ~Terrible service - can you tell our other Terminix customers when your case took place?
~Terrible service: Yeah. It was afternoon, on October 31st.
GetHuman: Did you reach out to Terminix, and if so, how?
GetHuman: And which of these common Terminix customer issues best describes the reason you wanted to talk to them?
(Shows ~Terrible service a list of common Terminix problems)
~Terrible service: "None of those really matches why I wanted to call Terminix that day." was why I was trying to call.
~Terrible service's review of Terminix customer service
GetHuman: So how would you sum up your experience for GetHuman's Terminix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Terrible service: Dear Terminex*We have had a termite yearly plan for over ** years. First with Guarantee Termite and when you bought them out a few years ago, with you. I have never seen worse service than after you bought Guarantee. *With the yearly fee going up every year. The last coverage period should have covered us until *-**-** for $***.**. Every time I try to have someone come out to inspect it is a hassle. The last time I called, because I saw termites in my house, and they set up an *appointment for the **st of May from **-**. After waiting at home that Saturday I called the office a couple of times after **:** to see when he was coming each time they said he would be there, but he wasn't, at **:** he called and said he was running late. I told him I would have *to reschedule my kids had classes they had to be taken to. He rescheduled for May **th the Friday of a holiday weekend. He was *supposed to be here between **-*. At *:** he called and said he was running late and was on the other sid
GetHuman: Let's quantify your experience contacting Terminix. On a scale of 1 to 5, how easy is it go get help on a Terminix problem?
~Terrible service: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Terrible service: I'd give them a two out of five on communication.
GetHuman: And what about Terminix's ability to quickly and effectively address your problem?
~Terrible service: For that I would say three out of five.
GetHuman: And finally- any advice for other Terminix customers?
~Terrible service: Call them early in the day or late. Don't forget any personal or account information you might need for Terminix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Terrible service taken from his Terminix customer service problem that occurred on October 31st, 2017.