Terminix: took me ** calls and threat of legal action to...
A Terminix customer review by GetHuman user ~onyx from November 23rd, 2017
Background on ~onyx's case
GetHuman: ~onyx - can you tell our other Terminix customers when your case took place?
~onyx: Yeah. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Terminix, and if so, how?
GetHuman: And which of these common Terminix customer issues best describes the reason you wanted to talk to them?
(Shows ~onyx a list of common Terminix problems)
~onyx: "None of those really matches why I wanted to call Terminix that day." was why I was trying to call.
~onyx's review of Terminix customer service
GetHuman: So how would you sum up your experience for GetHuman's Terminix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~onyx: took me ** calls and threat of legal action to correct the treatment which they lied to me about. eventually gave me **% back
GetHuman: Let's quantify your experience contacting Terminix. On a scale of 1 to 5, how easy is it go get help on a Terminix problem?
~onyx: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~onyx: I'd give them a four out of five on communication.
GetHuman: And what about Terminix's ability to quickly and effectively address your problem?
~onyx: For that I would say three out of five.
GetHuman: And finally- any advice for other Terminix customers?
~onyx: Call them early in the day or late. Don't forget any personal or account information you might need for Terminix to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~onyx taken from his Terminix customer service problem that occurred on November 16th, 2017.