Tillys.com: The guy I spoke to was so polite and his tone w...
A Tillys.com customer review by GetHuman user GetHuman-366652 from November 19th, 2017
Background on GetHuman-366652's case
GetHuman: GetHuman-366652 - can you tell our other Tillys.com customers when your case took place?
GetHuman-366652: Yeah. It was morning, on November 10th.
GetHuman: Did you reach out to Tillys.com, and if so, how?
GetHuman: And which of these common Tillys.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-366652 a list of common Tillys.com problems)
GetHuman-366652: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-366652's review of Tillys.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Tillys.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-366652: The guy I spoke to was so polite and his tone was very pleasant and happy to talk to customers! He solved my order problem really fast. Customer service was great!
GetHuman: Let's quantify your experience contacting Tillys.com. On a scale of 1 to 5, how easy is it go get help on a Tillys.com problem?
GetHuman-366652: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-366652: I'd give them a three out of five on communication.
GetHuman: And what about Tillys.com's ability to quickly and effectively address your problem?
GetHuman-366652: For that I would say four out of five.
GetHuman: And finally- any advice for other Tillys.com customers?
GetHuman-366652: Call them early in the day or late. Don't forget any personal or account information you might need for Tillys.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-366652 taken from his Tillys.com customer service problem that occurred on November 10th, 2017.