Time Warner: HORRIBLE!!! BEWARE!!! DO NOT SIGN UP FOR THESE...
A Time Warner customer review by GetHuman user ~JENNILLE MORRIS from November 19th, 2017
Background on ~JENNILLE MORRIS's case
GetHuman: ~JENNILLE MORRIS - can you tell our other Time Warner customers when your case took place?
~JENNILLE MORRIS: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~JENNILLE MORRIS a list of common Time Warner problems)
~JENNILLE MORRIS: "Upgrade Account" was why I was trying to call.
~JENNILLE MORRIS's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JENNILLE MORRIS: HORRIBLE!!! BEWARE!!! DO NOT SIGN UP FOR THESE SERVICES!! EVER! I WOULD RECOMMEND YOU HAVING NO CABLE*INTERNET.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~JENNILLE MORRIS: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JENNILLE MORRIS: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~JENNILLE MORRIS: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~JENNILLE MORRIS: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JENNILLE MORRIS taken from his Time Warner customer service problem that occurred on November 12th, 2017.