Time Warner: Since I purchased TV*internet with TWC I have h...
A Time Warner customer review by GetHuman user ~Disgruntled TW customer from November 16th, 2017
Background on ~Disgruntled TW customer's case
GetHuman: ~Disgruntled TW customer - can you tell our other Time Warner customers when your case took place?
~Disgruntled TW customer: Yeah. It was morning, on November 10th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgruntled TW customer a list of common Time Warner problems)
~Disgruntled TW customer: "Lower my bill" was why I was trying to call.
~Disgruntled TW customer's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgruntled TW customer: Since I purchased TV*internet with TWC I have had service the first two nights from the guy who installed my TV. The TV works for a brief period and quits. I made an effort to call ***-***-**** ** times tonight* and ***-***-**** ** times* left messages and after * calls no return calls over *.* hrs. I called ***-***-*****waited ** minutes* just to have a service person tell me that tyhe earliest I could expect someone out to fix my install on WED morning. I have not had decent TV since the attempt to install my cable*in an appartment complex that allready had Time Warner TV available*my TV has not worked correctly since I moved in.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Disgruntled TW customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgruntled TW customer: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Disgruntled TW customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Disgruntled TW customer: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgruntled TW customer taken from his Time Warner customer service problem that occurred on November 10th, 2017.