Time Warner: The people are idiots and liars. Four months ag...
A Time Warner customer review by GetHuman user ~HATE TIME WARNER from October 27th, 2017
Background on ~HATE TIME WARNER's case
GetHuman: ~HATE TIME WARNER - can you tell our other Time Warner customers when your case took place?
~HATE TIME WARNER: Yeah. It was afternoon, on October 18th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~HATE TIME WARNER a list of common Time Warner problems)
~HATE TIME WARNER: "Technical support" was why I was trying to call.
~HATE TIME WARNER's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HATE TIME WARNER: The people are idiots and liars. Four months ago I had to pay for an extra HD-DVR we never had to get it off our bill. We moved, and another extra DVR is now on our bill. Attention lawyers, class action lawsuit needed for all the people who paid falsely like us.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~HATE TIME WARNER: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HATE TIME WARNER: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~HATE TIME WARNER: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~HATE TIME WARNER: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HATE TIME WARNER taken from his Time Warner customer service problem that occurred on October 18th, 2017.