Time Warner: We are committed to providing a quality custome...
A Time Warner customer review by GetHuman user GetHuman-437121 from November 16th, 2017
Background on GetHuman-437121's case
GetHuman: GetHuman-437121 - can you tell our other Time Warner customers when your case took place?
GetHuman-437121: Sure. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-437121 a list of common Time Warner problems)
GetHuman-437121: "Make a payment" was why I was trying to call.
GetHuman-437121's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-437121: We are committed to providing a quality customer experience. Customer Care Representatives are available **** at *-***-TWC-HELP (*-***-***-****) to assist you. If you have a suggestion or unresolved situation that you would like to bring to the attention of our senior management, please fill out the form below.*We're sorry, but you are requesting assistance from an area not serviced by Time Warner Cable* ****Response ********You have been my carrier since June * ****. Your response: "We're sorry, but you are requesting assistance from an area not serviced by Time Warner Cable" reflects how poorly this organization is run. I have had trouble for almost a month, with several calls to you and your tech without any help.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
GetHuman-437121: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-437121: I'd give them a four out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
GetHuman-437121: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
GetHuman-437121: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-437121 taken from his Time Warner customer service problem that occurred on November 9th, 2017.