Time Warner: equipment break downs,they tell you one thing a...
A Time Warner customer review by GetHuman user ~2 year of B.S from November 19th, 2017
Background on ~2 year of B.S's case
GetHuman: ~2 year of B.S - can you tell our other Time Warner customers when your case took place?
~2 year of B.S: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~2 year of B.S a list of common Time Warner problems)
~2 year of B.S: "Lower my bill" was why I was trying to call.
~2 year of B.S's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~2 year of B.S: equipment break downs,they tell you one thing and do another.It has been one big nightmare*since July **** I asked them to replace it.I called customer service,and they tell you whatever and offer deals that never happen.Tell me the truth you want me to keep paying you for horrible service and SHUT UP!Thank's nothing David *****@***.com
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~2 year of B.S: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~2 year of B.S: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~2 year of B.S: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~2 year of B.S: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~2 year of B.S taken from his Time Warner customer service problem that occurred on November 16th, 2017.