Time Warner: the techs showed up on time, nice guys and very...
A Time Warner customer review by GetHuman user ~clueless in day again from November 23rd, 2017
Background on ~clueless in day again's case
GetHuman: ~clueless in day again - can you tell our other Time Warner customers when your case took place?
~clueless in day again: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~clueless in day again a list of common Time Warner problems)
~clueless in day again: "Lower my rate" was why I was trying to call.
~clueless in day again's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~clueless in day again: the techs showed up on time, nice guys and very helpful with directions of the security equipment. However, Time Warner reps and customer service are the worst! they lied and sold us a package that had hundreds of dollars of hidden fees. Don't but into the "free" pitch. it doesn't happen. we were promised the sun and the moon and zero delivery. In fact, we incurred even greater charges we didn't count on. Shame on them.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~clueless in day again: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~clueless in day again: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~clueless in day again: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~clueless in day again: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~clueless in day again taken from his Time Warner customer service problem that occurred on November 16th, 2017.