Travelocity: I made a reservation, they sent me an email con...
A Travelocity customer review by GetHuman user ~Flabbergasted from November 16th, 2017
Background on ~Flabbergasted's case
GetHuman: ~Flabbergasted - can you tell our other Travelocity customers when your case took place?
~Flabbergasted: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to Travelocity, and if so, how?
GetHuman: And which of these common Travelocity customer issues best describes the reason you wanted to talk to them?
(Shows ~Flabbergasted a list of common Travelocity problems)
~Flabbergasted: "Refund My Booking" was why I was trying to call.
~Flabbergasted's review of Travelocity customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelocity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Flabbergasted: I made a reservation, they sent me an email confirming it, then * hours before the flight someone claiming to be from travelocity calls to confirm personl CC info and threaten to cancel the reservation if I do not provide them certain pieces of private info. They need to put a discalimer on the website that reservations are not necessarily confirmed even though they send you an email telling you they are.
GetHuman: Let's quantify your experience contacting Travelocity. On a scale of 1 to 5, how easy is it go get help on a Travelocity problem?
~Flabbergasted: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Flabbergasted: I'd give them a two out of five on communication.
GetHuman: And what about Travelocity's ability to quickly and effectively address your problem?
~Flabbergasted: For that I would say three out of five.
GetHuman: And finally- any advice for other Travelocity customers?
~Flabbergasted: Call them early in the day or late. Don't forget any personal or account information you might need for Travelocity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Flabbergasted taken from his Travelocity customer service problem that occurred on November 14th, 2017.