TripAdvisor: Person could not find our reservation ID or pl...
A TripAdvisor customer review by GetHuman user ~Susan S from November 27th, 2017
Background on ~Susan S's case
GetHuman: ~Susan S - can you tell our other TripAdvisor customers when your case took place?
~Susan S: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to TripAdvisor, and if so, how?
GetHuman: And which of these common TripAdvisor customer issues best describes the reason you wanted to talk to them?
(Shows ~Susan S a list of common TripAdvisor problems)
~Susan S: "Account Access" was why I was trying to call.
~Susan S's review of TripAdvisor customer service
GetHuman: So how would you sum up your experience for GetHuman's TripAdvisor customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Susan S: Person could not find our reservation ID or place in France we paid deposit to Waited on hold for about ** min and then was *disconnected. No call back When I called number again I was told they didn't handle vacation rentals* call England.*This is disorganized and outrageous. What is join on?*Kindly respond.
GetHuman: Let's quantify your experience contacting TripAdvisor. On a scale of 1 to 5, how easy is it go get help on a TripAdvisor problem?
~Susan S: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Susan S: I'd give them a one out of five on communication.
GetHuman: And what about TripAdvisor's ability to quickly and effectively address your problem?
~Susan S: For that I would say three out of five.
GetHuman: And finally- any advice for other TripAdvisor customers?
~Susan S: Call them early in the day or late. Don't forget any personal or account information you might need for TripAdvisor to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Susan S taken from his TripAdvisor customer service problem that occurred on November 19th, 2017.