UMR: There's no live person on this phone *. I had...
A UMR customer review by GetHuman user GetHuman-110829 from November 16th, 2017
Background on GetHuman-110829's case
GetHuman: GetHuman-110829 - can you tell our other UMR customers when your case took place?
GetHuman-110829: Yes. It was late at night, on November 11th.
GetHuman: Did you reach out to UMR, and if so, how?
GetHuman: And which of these common UMR customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-110829 a list of common UMR problems)
GetHuman-110829: "Find a provider" was why I was trying to call.
GetHuman-110829's review of UMR customer service
GetHuman: So how would you sum up your experience for GetHuman's UMR customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-110829: There's no live person on this phone *. I had to go through the end of my claim status request with this automated voice system and punch in my fax *. Then they sent me ** pages (for just one service line) and the first page had instructions with a code how to reach a UMR employee "When prompted for the employee's member ID, enter the following passcode:"
GetHuman: Let's quantify your experience contacting UMR. On a scale of 1 to 5, how easy is it go get help on a UMR problem?
GetHuman-110829: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-110829: I'd give them a one out of five on communication.
GetHuman: And what about UMR's ability to quickly and effectively address your problem?
GetHuman-110829: For that I would say one out of five.
GetHuman: And finally- any advice for other UMR customers?
GetHuman-110829: Call them early in the day or late. Don't forget any personal or account information you might need for UMR to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-110829 taken from his UMR customer service problem that occurred on November 11th, 2017.