UPS Mail Innovations: I had a shipment lost after it was delivered to...
A UPS Mail Innovations customer review by GetHuman user ~MsVicki from November 21st, 2017
Background on ~MsVicki's case
GetHuman: ~MsVicki - can you tell our other UPS Mail Innovations customers when your case took place?
~MsVicki: Yeah. It was late at night, on November 15th.
GetHuman: Did you reach out to UPS Mail Innovations, and if so, how?
GetHuman: And which of these common UPS Mail Innovations customer issues best describes the reason you wanted to talk to them?
(Shows ~MsVicki a list of common UPS Mail Innovations problems)
~MsVicki: "Track item" was why I was trying to call.
~MsVicki's review of UPS Mail Innovations customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS Mail Innovations customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MsVicki: I had a shipment lost after it was delivered to the US Post Office by UPS - - -WHAT???!! I didn't pay to have this shipped by the post office and now there is no one to contact and UPS customer service would not help me! NO THANKS, THIS SERVICE STINKS!
GetHuman: Let's quantify your experience contacting UPS Mail Innovations. On a scale of 1 to 5, how easy is it go get help on a UPS Mail Innovations problem?
~MsVicki: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MsVicki: I'd give them a four out of five on communication.
GetHuman: And what about UPS Mail Innovations's ability to quickly and effectively address your problem?
~MsVicki: For that I would say one out of five.
GetHuman: And finally- any advice for other UPS Mail Innovations customers?
~MsVicki: Call them early in the day or late. Don't forget any personal or account information you might need for UPS Mail Innovations to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MsVicki taken from his UPS Mail Innovations customer service problem that occurred on November 15th, 2017.