UPS (UK): No one pick up the phone, non stop lying! how...
A UPS (UK) customer review by GetHuman user ~UPS UP YOURS from November 2nd, 2017
Background on ~UPS UP YOURS's case
GetHuman: ~UPS UP YOURS - can you tell our other UPS (UK) customers when your case took place?
~UPS UP YOURS: Yes I can. It was middle of the night, on October 31st.
GetHuman: Did you reach out to UPS (UK), and if so, how?
GetHuman: And which of these common UPS (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~UPS UP YOURS a list of common UPS (UK) problems)
~UPS UP YOURS: "Lost package" was why I was trying to call.
~UPS UP YOURS's review of UPS (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~UPS UP YOURS: No one pick up the phone, non stop lying! how can your driver attempted to deliver * times but failed cos no one's in ? I live in a bloody service apartment with ** hrs concierge for god sake!
GetHuman: Let's quantify your experience contacting UPS (UK). On a scale of 1 to 5, how easy is it go get help on a UPS (UK) problem?
~UPS UP YOURS: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~UPS UP YOURS: I'd give them a one out of five on communication.
GetHuman: And what about UPS (UK)'s ability to quickly and effectively address your problem?
~UPS UP YOURS: For that I would say one out of five.
GetHuman: And finally- any advice for other UPS (UK) customers?
~UPS UP YOURS: Call them early in the day or late. Don't forget any personal or account information you might need for UPS (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~UPS UP YOURS taken from his UPS (UK) customer service problem that occurred on October 31st, 2017.