UPS (UK): Driver can't be bothered
A UPS (UK) customer review by GetHuman user GetHuman-colinmh from November 29th, 2017
Background on GetHuman-colinmh's case
GetHuman: GetHuman-colinmh - can you tell our other UPS (UK) customers when your case took place?
GetHuman-colinmh: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to UPS (UK), and if so, how?
GetHuman: And which of these common UPS (UK) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-colinmh a list of common UPS (UK) problems)
GetHuman-colinmh: "Track item" was why I was trying to call.
GetHuman-colinmh's review of UPS (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-colinmh: Driver can't be bothered
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-colinmh: Terrible. "delivery attempt made" - NO THEY DID NOT. Waited in all morning to have to call customer 'service' - still waiting for a call back
GetHuman: Let's quantify your experience contacting UPS (UK). On a scale of 1 to 5, how easy is it go get help on a UPS (UK) problem?
GetHuman-colinmh: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-colinmh: I'd give them a one out of five on communication.
GetHuman: And what about UPS (UK)'s ability to quickly and effectively address your problem?
GetHuman-colinmh: For that I would say one out of five.
GetHuman: And finally- any advice for other UPS (UK) customers?
GetHuman-colinmh: Call them early in the day or late. Don't forget any personal or account information you might need for UPS (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-colinmh taken from his UPS (UK) customer service problem that occurred on November 22nd, 2017.