UPS (UK): Very hard to get to speak to someone who can ac...
A UPS (UK) customer review by GetHuman user ~John North Wales from November 28th, 2017
Background on ~John North Wales's case
GetHuman: ~John North Wales - can you tell our other UPS (UK) customers when your case took place?
~John North Wales: Yeah. It was morning, on November 19th.
GetHuman: Did you reach out to UPS (UK), and if so, how?
GetHuman: And which of these common UPS (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~John North Wales a list of common UPS (UK) problems)
~John North Wales: "Track item" was why I was trying to call.
~John North Wales's review of UPS (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~John North Wales: Very hard to get to speak to someone who can actually help. It took three calls to an automated system before I got to the right person.
GetHuman: Let's quantify your experience contacting UPS (UK). On a scale of 1 to 5, how easy is it go get help on a UPS (UK) problem?
~John North Wales: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~John North Wales: I'd give them a one out of five on communication.
GetHuman: And what about UPS (UK)'s ability to quickly and effectively address your problem?
~John North Wales: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS (UK) customers?
~John North Wales: Call them early in the day or late. Don't forget any personal or account information you might need for UPS (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~John North Wales taken from his UPS (UK) customer service problem that occurred on November 19th, 2017.