UPS (UK): there is no customer service with human attache...

A UPS (UK) customer review by GetHuman user GetHuman-410295 from November 28th, 2017

Background on GetHuman-410295's case

GetHuman: GetHuman-410295 - can you tell our other UPS (UK) customers when your case took place?
GetHuman-410295: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to UPS (UK), and if so, how?
GetHuman-410295: I used the 03457 877 877 number I found for on the GetHuman UPS (UK) customer phone number page I was on: UPS (UK) Customer Service Phone Number
GetHuman: And which of these common UPS (UK) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-410295 a list of common UPS (UK) problems)
GetHuman-410295: "Lost package" was why I was trying to call.

GetHuman-410295's review of UPS (UK) customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-410295: there is no customer service with human attached. Arranged for a re-delivery for which I have been given * dates and neither happened. this is a useless company who have no idea what customer service means. suggest they let the customer talk to a human if they want to get decent reviews. I will be letting the sender of my package know how appalling UPS are.
GetHuman: Let's quantify your experience contacting UPS (UK). On a scale of 1 to 5, how easy is it go get help on a UPS (UK) problem?
GetHuman-410295: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-410295: I'd give them a five out of five on communication.
GetHuman: And what about UPS (UK)'s ability to quickly and effectively address your problem?
GetHuman-410295: For that I would say one out of five.
GetHuman: And finally- any advice for other UPS (UK) customers?
GetHuman-410295: Call them early in the day or late. Don't forget any personal or account information you might need for UPS (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-410295 taken from his UPS (UK) customer service problem that occurred on November 20th, 2017.

UPS (UK)

1.88 of 5 stars | 101 reviews

GetHuman-410295's UPS (UK) Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like UPS (UK), sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with UPS (UK) in any way.

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