UPS (UK): Said they had tried to deliver my parcel when t...
A UPS (UK) customer review by GetHuman user ~pippedoff from November 21st, 2017
Background on ~pippedoff's case
GetHuman: ~pippedoff - can you tell our other UPS (UK) customers when your case took place?
~pippedoff: Yup. It was middle of the night, on November 14th.
GetHuman: Did you reach out to UPS (UK), and if so, how?
GetHuman: And which of these common UPS (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~pippedoff a list of common UPS (UK) problems)
~pippedoff: "Overcharge/Strange charge" was why I was trying to call.
~pippedoff's review of UPS (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pippedoff: Said they had tried to deliver my parcel when they hadn't bothered. There was no card through my door and I took day off and waited in all day. Called at *.** but told there was nothing they could do today. Will have to take more time off as depot too far away for me to go there. Concluded call with "have a nice day" when clearly I'd had a terrible day because of them! Hopeless.
GetHuman: Let's quantify your experience contacting UPS (UK). On a scale of 1 to 5, how easy is it go get help on a UPS (UK) problem?
~pippedoff: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pippedoff: I'd give them a two out of five on communication.
GetHuman: And what about UPS (UK)'s ability to quickly and effectively address your problem?
~pippedoff: For that I would say one out of five.
GetHuman: And finally- any advice for other UPS (UK) customers?
~pippedoff: Call them early in the day or late. Don't forget any personal or account information you might need for UPS (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pippedoff taken from his UPS (UK) customer service problem that occurred on November 14th, 2017.