UPS (UK): The phone line was dreadful. They will call me...
A UPS (UK) customer review by GetHuman user ~A non from November 25th, 2017
Background on ~A non's case
GetHuman: ~A non - can you tell our other UPS (UK) customers when your case took place?
~A non: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to UPS (UK), and if so, how?
GetHuman: And which of these common UPS (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~A non a list of common UPS (UK) problems)
~A non: "Make a shipment" was why I was trying to call.
~A non's review of UPS (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~A non: The phone line was dreadful. They will call me back with an answer re * x undelivered item in * hour or less.......so we will see
GetHuman: Let's quantify your experience contacting UPS (UK). On a scale of 1 to 5, how easy is it go get help on a UPS (UK) problem?
~A non: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~A non: I'd give them a four out of five on communication.
GetHuman: And what about UPS (UK)'s ability to quickly and effectively address your problem?
~A non: For that I would say three out of five.
GetHuman: And finally- any advice for other UPS (UK) customers?
~A non: Call them early in the day or late. Don't forget any personal or account information you might need for UPS (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~A non taken from his UPS (UK) customer service problem that occurred on November 18th, 2017.