UPS: I'm pissed off their lazy driver left my packag...
A UPS customer review by GetHuman user GetHuman-349730 from November 26th, 2017
Background on GetHuman-349730's case
GetHuman: GetHuman-349730 - can you tell our other UPS customers when your case took place?
GetHuman-349730: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-349730 a list of common UPS problems)
GetHuman-349730: "Lost package" was why I was trying to call.
GetHuman-349730's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-349730: I'm pissed off their lazy driver left my package apparently at the vacant house, which clearly you can tell is vacant, and now $*** worth of merchandise I purchased for my children is gone. I have had multiple issues with ups and will be calling corporate in the morning.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
GetHuman-349730: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-349730: I'd give them a three out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
GetHuman-349730: For that I would say four out of five.
GetHuman: And finally- any advice for other UPS customers?
GetHuman-349730: Call them early in the day or late. Don't forget any personal or account information you might need for UPS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-349730 taken from his UPS customer service problem that occurred on November 18th, 2017.