US Dept. of Education - Loans: I paid off my loans and called because they wer...
A US Dept. of Education - Loans customer review by GetHuman user ~riddler from November 8th, 2017
Background on ~riddler's case
GetHuman: ~riddler - can you tell our other US Dept. of Education - Loans customers when your case took place?
~riddler: Yes I can. It was middle of the night, on November 1st.
GetHuman: Did you reach out to US Dept. of Education - Loans, and if so, how?
GetHuman: And which of these common US Dept. of Education - Loans customer issues best describes the reason you wanted to talk to them?
(Shows ~riddler a list of common US Dept. of Education - Loans problems)
~riddler: "None of those really matches why I wanted to call US Dept. of Education - Loans that day." was why I was trying to call.
~riddler's review of US Dept. of Education - Loans customer service
GetHuman: So how would you sum up your experience for GetHuman's US Dept. of Education - Loans customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~riddler: I paid off my loans and called because they were still on my credit record. I was transferred waited over an hour and then they hung up on me. *****.
GetHuman: Let's quantify your experience contacting US Dept. of Education - Loans. On a scale of 1 to 5, how easy is it go get help on a US Dept. of Education - Loans problem?
~riddler: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~riddler: I'd give them a five out of five on communication.
GetHuman: And what about US Dept. of Education - Loans's ability to quickly and effectively address your problem?
~riddler: For that I would say five out of five.
GetHuman: And finally- any advice for other US Dept. of Education - Loans customers?
~riddler: Call them early in the day or late. Don't forget any personal or account information you might need for US Dept. of Education - Loans to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~riddler taken from his US Dept. of Education - Loans customer service problem that occurred on November 1st, 2017.