VRBO: Was re-directed to a WalMart sales person. Very...
A VRBO customer review by GetHuman user ~Hate_VRBO from November 21st, 2017
Background on ~Hate_VRBO's case
GetHuman: ~Hate_VRBO - can you tell our other VRBO customers when your case took place?
~Hate_VRBO: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to VRBO, and if so, how?
GetHuman: And which of these common VRBO customer issues best describes the reason you wanted to talk to them?
(Shows ~Hate_VRBO a list of common VRBO problems)
~Hate_VRBO: "Change booking" was why I was trying to call.
~Hate_VRBO's review of VRBO customer service
GetHuman: So how would you sum up your experience for GetHuman's VRBO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hate_VRBO: Was re-directed to a WalMart sales person. Very unhappy with VRBO - my inquiry started with an email that ultimately told me I had to contact customer service -- but no phone number. These guys ****
GetHuman: Let's quantify your experience contacting VRBO. On a scale of 1 to 5, how easy is it go get help on a VRBO problem?
~Hate_VRBO: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hate_VRBO: I'd give them a five out of five on communication.
GetHuman: And what about VRBO's ability to quickly and effectively address your problem?
~Hate_VRBO: For that I would say two out of five.
GetHuman: And finally- any advice for other VRBO customers?
~Hate_VRBO: Call them early in the day or late. Don't forget any personal or account information you might need for VRBO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hate_VRBO taken from his VRBO customer service problem that occurred on November 11th, 2017.