VW Credit: Worst experience with a customer service agent...
A VW Credit customer review by GetHuman user ~never again from November 23rd, 2017
Background on ~never again's case
GetHuman: ~never again - can you tell our other VW Credit customers when your case took place?
~never again: Yes I can. It was morning, on November 14th.
GetHuman: Did you reach out to VW Credit, and if so, how?
GetHuman: And which of these common VW Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~never again a list of common VW Credit problems)
~never again: "Complaint" was why I was trying to call.
~never again's review of VW Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's VW Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~never again: Worst experience with a customer service agent possible. Rude treated me as if my account did not matter.
GetHuman: Let's quantify your experience contacting VW Credit. On a scale of 1 to 5, how easy is it go get help on a VW Credit problem?
~never again: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~never again: I'd give them a two out of five on communication.
GetHuman: And what about VW Credit's ability to quickly and effectively address your problem?
~never again: For that I would say five out of five.
GetHuman: And finally- any advice for other VW Credit customers?
~never again: Call them early in the day or late. Don't forget any personal or account information you might need for VW Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~never again taken from his VW Credit customer service problem that occurred on November 14th, 2017.