never got threw ****** Verizon lied to me on th...
A Verizon customer review by GetHuman user ~rich smith from November 26th, 2017
Background on ~rich smith's case
GetHuman: ~rich smith - can you tell our other Verizon customers when your case took place?
~rich smith: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~rich smith a list of common Verizon problems)
~rich smith: "Refund a Charge" was why I was trying to call.
~rich smith's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rich smith: never got threw ****** Verizon lied to me on the web theres no such thing as a **** number to Verizon support...WHY!!!!
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~rich smith: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rich smith: I'd give them a three out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~rich smith: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon customers?
~rich smith: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rich smith taken from his Verizon customer service problem that occurred on November 18th, 2017.