VitalChek: Terrible. The issue was that the State of PA ha...
A VitalChek customer review by GetHuman user ~Waste of Money from November 12th, 2017
Background on ~Waste of Money's case
GetHuman: ~Waste of Money - can you tell our other VitalChek customers when your case took place?
~Waste of Money: Yeah. It was middle of the night, on November 4th.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~Waste of Money a list of common VitalChek problems)
~Waste of Money: "Update Order" was why I was trying to call.
~Waste of Money's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Waste of Money: Terrible. The issue was that the State of PA had emailed me that the order was complete. VitalChek did not have any information other than just that. I paid for tracking emails etc. I got the State of PA. It is hugely humiliating when some government employee out services a private company. Do yourself a favor, contact the State direct,. this service will not expedite a thing.
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~Waste of Money: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Waste of Money: I'd give them a two out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~Waste of Money: For that I would say three out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~Waste of Money: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Waste of Money taken from his VitalChek customer service problem that occurred on November 4th, 2017.