Vodacom: Call centre business Transfers a call to offlin...
A Vodacom customer review by GetHuman user GetHuman-405894 from November 24th, 2017
Background on GetHuman-405894's case
GetHuman: GetHuman-405894 - can you tell our other Vodacom customers when your case took place?
GetHuman-405894: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Vodacom, and if so, how?
GetHuman: And which of these common Vodacom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-405894 a list of common Vodacom problems)
GetHuman-405894: "Lower my bill" was why I was trying to call.
GetHuman-405894's review of Vodacom customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodacom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-405894: Call centre business Transfers a call to offline operator who has been offline since *. Why? They waste my time everytime with technical problems on website and call centre, overcharge and don't correct, fail to get billing correct. They should be held to account for theft. Most useless organization in my experience ever
GetHuman: Let's quantify your experience contacting Vodacom. On a scale of 1 to 5, how easy is it go get help on a Vodacom problem?
GetHuman-405894: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-405894: I'd give them a one out of five on communication.
GetHuman: And what about Vodacom's ability to quickly and effectively address your problem?
GetHuman-405894: For that I would say two out of five.
GetHuman: And finally- any advice for other Vodacom customers?
GetHuman-405894: Call them early in the day or late. Don't forget any personal or account information you might need for Vodacom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-405894 taken from his Vodacom customer service problem that occurred on November 20th, 2017.