Vodacom: On ** June **** by **:** I bought R**.** airtim...
A Vodacom customer review by GetHuman user ~Sibongekile from November 28th, 2017
Background on ~Sibongekile's case
GetHuman: ~Sibongekile - can you tell our other Vodacom customers when your case took place?
~Sibongekile: Yes I can. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Vodacom, and if so, how?
GetHuman: And which of these common Vodacom customer issues best describes the reason you wanted to talk to them?
(Shows ~Sibongekile a list of common Vodacom problems)
~Sibongekile: "Overcharge/Strange charge" was why I was trying to call.
~Sibongekile's review of Vodacom customer service
GetHuman: So how would you sum up your experience for GetHuman's Vodacom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sibongekile: On ** June **** by **:** I bought R**.** airtime at Lakeside Spar Richards Bay and on this date I starting vodacom but nobody help me.They ask me to mms the proof purchuse I have done that even with my MTN no ********** and fax with ********** on ********** **:** and with ********** ********** **:** the result was okey but still nobody help me when I called they says that I must I must wait.the other lady told me that I must go back Spar and at SPAR they said that they dont issue Pin Number. I called today **:** and the lady told me that she can't help me and her supervious in the meeting and she will be back by **:**. She will ask her call me but still I ddnt get. AT VODACOM IS THIS THE WAY YOU TREATING YOUR CLIENT? CAN SOMEBODY HELP ME WITH PIN NUMBER.
GetHuman: Let's quantify your experience contacting Vodacom. On a scale of 1 to 5, how easy is it go get help on a Vodacom problem?
~Sibongekile: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sibongekile: I'd give them a two out of five on communication.
GetHuman: And what about Vodacom's ability to quickly and effectively address your problem?
~Sibongekile: For that I would say one out of five.
GetHuman: And finally- any advice for other Vodacom customers?
~Sibongekile: Call them early in the day or late. Don't forget any personal or account information you might need for Vodacom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sibongekile taken from his Vodacom customer service problem that occurred on November 25th, 2017.