My initial contact with webjet call service was...

A Webjet customer review by GetHuman user GetHuman-48134 from November 25th, 2017

Background on GetHuman-48134's case

GetHuman: GetHuman-48134 - can you tell our other Webjet customers when your case took place?
GetHuman-48134: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Webjet, and if so, how?
GetHuman-48134: I used the 1300-137-737 number I found for on the GetHuman Webjet customer phone number page I was on: Webjet Customer Service Phone Number
GetHuman: And which of these common Webjet customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-48134 a list of common Webjet problems)
GetHuman-48134: "Change flight" was why I was trying to call.

GetHuman-48134's review of Webjet customer service

GetHuman: So how would you sum up your experience for GetHuman's Webjet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-48134: My initial contact with webjet call service was of a very poor standard Not helpful at all I insisted on speaking to a supervisor which resulted in my problem being solved after ** mins
GetHuman: Let's quantify your experience contacting Webjet. On a scale of 1 to 5, how easy is it go get help on a Webjet problem?
GetHuman-48134: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-48134: I'd give them a one out of five on communication.
GetHuman: And what about Webjet's ability to quickly and effectively address your problem?
GetHuman-48134: For that I would say three out of five.
GetHuman: And finally- any advice for other Webjet customers?
GetHuman-48134: Call them early in the day or late. Don't forget any personal or account information you might need for Webjet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-48134 taken from his Webjet customer service problem that occurred on November 20th, 2017.

Webjet

2.00 of 5 stars | 30 reviews

GetHuman-48134's Webjet Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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