Webjet: booked a ticket and paid for went to airport a...

A Webjet customer review by GetHuman user ~sucked in from November 22nd, 2017

Background on ~sucked in 's case

GetHuman: ~sucked in - can you tell our other Webjet customers when your case took place?
~sucked in : Yup. It was late at night, on November 16th.
GetHuman: Did you reach out to Webjet, and if so, how?
~sucked in : I used the 1300-137-737 number I found for on the GetHuman Webjet customer phone number page I was on: Webjet Customer Service Phone Number
GetHuman: And which of these common Webjet customer issues best describes the reason you wanted to talk to them?
(Shows ~sucked in a list of common Webjet problems)
~sucked in : "Missing item" was why I was trying to call.

~sucked in 's review of Webjet customer service

GetHuman: So how would you sum up your experience for GetHuman's Webjet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sucked in : booked a ticket and paid for went to airport and virgin say ticket is not valid yet then have to speak to some indian to sort it out then miss flight .totally usless pricks
GetHuman: Let's quantify your experience contacting Webjet. On a scale of 1 to 5, how easy is it go get help on a Webjet problem?
~sucked in : I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sucked in : I'd give them a three out of five on communication.
GetHuman: And what about Webjet's ability to quickly and effectively address your problem?
~sucked in : For that I would say one out of five.
GetHuman: And finally- any advice for other Webjet customers?
~sucked in : Call them early in the day or late. Don't forget any personal or account information you might need for Webjet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sucked in taken from his Webjet customer service problem that occurred on November 16th, 2017.

Webjet

2.00 of 5 stars | 30 reviews

~sucked in 's Webjet Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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