Wells Fargo Credit: Audry answered then went into the offer of *% f...

A Wells Fargo Credit customer review by GetHuman user ~Older schu from November 21st, 2017

Background on ~Older schu's case

GetHuman: ~Older schu - can you tell our other Wells Fargo Credit customers when your case took place?
~Older schu: Yeah. It was evening, on November 12th.
GetHuman: Did you reach out to Wells Fargo Credit, and if so, how?
~Older schu: I used the 800-642-4720 number I found for on the GetHuman Wells Fargo Credit customer phone number page I was on: Wells Fargo Credit Customer Service Phone Number
GetHuman: And which of these common Wells Fargo Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~Older schu a list of common Wells Fargo Credit problems)
~Older schu: "Setup an account" was why I was trying to call.

~Older schu's review of Wells Fargo Credit customer service

GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Older schu: Audry answered then went into the offer of *% for ** months when I began to ask questions she hung up. Audry was the name she used to identify herself and she had a Hispanic accent. I am now thinking of leaving leaving Wells Fargo after being a great customer for decades. Thank-you Helen Schumacher*Card * Ending in ****.
GetHuman: Let's quantify your experience contacting Wells Fargo Credit. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo Credit problem?
~Older schu: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Older schu: I'd give them a three out of five on communication.
GetHuman: And what about Wells Fargo Credit's ability to quickly and effectively address your problem?
~Older schu: For that I would say five out of five.
GetHuman: And finally- any advice for other Wells Fargo Credit customers?
~Older schu: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Older schu taken from his Wells Fargo Credit customer service problem that occurred on November 12th, 2017.

Wells Fargo Credit

3.67 of 5 stars | 23 reviews

~Older schu's Wells Fargo Credit Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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