Wells Fargo Credit: There was a short wait and quick resolution to...
A Wells Fargo Credit customer review by GetHuman user ~VioletteN from November 28th, 2017
Background on ~VioletteN's case
GetHuman: ~VioletteN - can you tell our other Wells Fargo Credit customers when your case took place?
~VioletteN: Yup. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Wells Fargo Credit, and if so, how?
GetHuman: And which of these common Wells Fargo Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~VioletteN a list of common Wells Fargo Credit problems)
~VioletteN: "Question" was why I was trying to call.
~VioletteN's review of Wells Fargo Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Wells Fargo Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~VioletteN: There was a short wait and quick resolution to my problem (it was a minor issue). HOWEVER- the customer service rep kept talking and talking and wouldn't stop reading from his script long enough to let me ask my question . I literally had to scream into the phone to get him to stop. For a short phone call with an easy resolution- I was almost as aggravated as I would have been if I had been on hold for ** minutes.
GetHuman: Let's quantify your experience contacting Wells Fargo Credit. On a scale of 1 to 5, how easy is it go get help on a Wells Fargo Credit problem?
~VioletteN: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~VioletteN: I'd give them a five out of five on communication.
GetHuman: And what about Wells Fargo Credit's ability to quickly and effectively address your problem?
~VioletteN: For that I would say five out of five.
GetHuman: And finally- any advice for other Wells Fargo Credit customers?
~VioletteN: Call them early in the day or late. Don't forget any personal or account information you might need for Wells Fargo Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~VioletteN taken from his Wells Fargo Credit customer service problem that occurred on November 27th, 2017.