WhatsApp: Terrible update
A WhatsApp customer review by GetHuman user GetHuman45332 from December 7th, 2017
Background on GetHuman45332's case
GetHuman: GetHuman45332 - can you tell our other WhatsApp customers when your case took place?
GetHuman45332: Yes I can. It was middle of the night, on December 3rd.
GetHuman: Did you reach out to WhatsApp, and if so, how?
GetHuman: And which of these common WhatsApp customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman45332 a list of common WhatsApp problems)
GetHuman45332: "Problem With The App" was why I was trying to contact.
GetHuman45332's review of WhatsApp customer service
GetHuman: So how would you sum up your experience for GetHuman's WhatsApp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman45332: Terrible update
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman45332: Why would we want the same feature that instagram has? We didn't asked for an insta-party part two, gosh. Every social media is unique in its own way, so why you do that??????? I bet most of Whatsapp users are not satisfied with the new update, Change it back please!!!!!!! It's rather boring and pointless, I prefer typing my status, seeing who I have on whatsapp when I go on Contacts and reading others statuses as well than doing the so called "new status" stupidness... what you guys should have brought as a new feature is seeing who the person is chatting with and won't be able to disable that feature. ******** even if you guys don't wanna do that, just please give us back our previous one.
GetHuman: Let's quantify your experience contacting WhatsApp. On a scale of 1 to 5, how easy is it go get help on a WhatsApp problem?
GetHuman45332: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman45332: I'd give them a five out of five on communication.
GetHuman: And what about WhatsApp's ability to quickly and effectively address your problem?
GetHuman45332: For that I would say four out of five.
GetHuman: And finally- any advice for other WhatsApp customers?
GetHuman45332: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for WhatsApp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman45332 taken from his WhatsApp customer service problem that occurred on December 3rd, 2017.