XO Communications: Have T-* outage for ** hours so far. After our...

A XO Communications customer review by GetHuman user ~disgruntled from October 31st, 2017

Background on ~disgruntled's case

GetHuman: ~disgruntled - can you tell our other XO Communications customers when your case took place?
~disgruntled: Yes. It was evening, on October 23rd.
GetHuman: Did you reach out to XO Communications, and if so, how?
~disgruntled: I used the 888-575-6398 number I found for on the GetHuman XO Communications customer phone number page I was on: XO Communications Customer Service Phone Number
GetHuman: And which of these common XO Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~disgruntled a list of common XO Communications problems)
~disgruntled: "Change plan" was why I was trying to call.

~disgruntled's review of XO Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's XO Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disgruntled: Have T-* outage for ** hours so far. After our calling to escallate * times, no XO tech even called back with prelim testing result (smart-jack loop, etc). XO Tech finally came out and determined router config was blown out, but they could not find old config in their corporate archive. Tech did not come back after another day. Now going on *th day of T-* outage. Their service used to be great a year ago. Now, I recommend STAY AWAY from this company due to AMAZINGLY BAD service.
GetHuman: Let's quantify your experience contacting XO Communications. On a scale of 1 to 5, how easy is it go get help on a XO Communications problem?
~disgruntled: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disgruntled: I'd give them a two out of five on communication.
GetHuman: And what about XO Communications's ability to quickly and effectively address your problem?
~disgruntled: For that I would say one out of five.
GetHuman: And finally- any advice for other XO Communications customers?
~disgruntled: Call them early in the day or late. Don't forget any personal or account information you might need for XO Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disgruntled taken from his XO Communications customer service problem that occurred on October 23rd, 2017.

XO Communications

1.00 of 5 stars | 8 reviews

~disgruntled's XO Communications Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like XO Communications, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with XO Communications in any way.

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