eHarmony: After waiting ** minutes, I tried--for the *th...
A eHarmony customer review by GetHuman user ~SubscriberBeware from November 18th, 2017
Background on ~SubscriberBeware's case
GetHuman: ~SubscriberBeware - can you tell our other eHarmony customers when your case took place?
~SubscriberBeware: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to eHarmony, and if so, how?
GetHuman: And which of these common eHarmony customer issues best describes the reason you wanted to talk to them?
(Shows ~SubscriberBeware a list of common eHarmony problems)
~SubscriberBeware: "Setup service" was why I was trying to contact.
~SubscriberBeware's review of eHarmony customer service
GetHuman: So how would you sum up your experience for GetHuman's eHarmony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SubscriberBeware: After waiting ** minutes, I tried--for the *th time--to communicate my technical problems that appear on the screen. My call was dropped mid-sentence. I tried again. After a ten minute wait, I reached a lady who listened* she try to get the tech staff to correct the technical issues--again, but can do nothing about the matches I receive that are uniformly out of my parameters--most often in other states or countries. That's a long way to get a date, huh?
GetHuman: Let's quantify your experience contacting eHarmony. On a scale of 1 to 5, how easy is it go get help on a eHarmony problem?
~SubscriberBeware: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SubscriberBeware: I'd give them a one out of five on communication.
GetHuman: And what about eHarmony's ability to quickly and effectively address your problem?
~SubscriberBeware: For that I would say four out of five.
GetHuman: And finally- any advice for other eHarmony customers?
~SubscriberBeware: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eHarmony to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SubscriberBeware taken from his eHarmony customer service problem that occurred on November 14th, 2017.