eSecuritel: Tried to cancel contract and when I selected th...
A eSecuritel customer review by GetHuman user ~Elmo zip from November 19th, 2017
Background on ~Elmo zip's case
GetHuman: ~Elmo zip - can you tell our other eSecuritel customers when your case took place?
~Elmo zip: Yes. It was morning, on November 13th.
GetHuman: Did you reach out to eSecuritel, and if so, how?
GetHuman: And which of these common eSecuritel customer issues best describes the reason you wanted to talk to them?
(Shows ~Elmo zip a list of common eSecuritel problems)
~Elmo zip: "Overcharge/Strange charge" was why I was trying to call.
~Elmo zip's review of eSecuritel customer service
GetHuman: So how would you sum up your experience for GetHuman's eSecuritel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Elmo zip: Tried to cancel contract and when I selected that option got dropped * x after entering the data each time. They made me pay high deductible on the year old MSRP, not current MSRP, which was several hundred dollars difference! The promised "new" phone on front pages of website and in sales, but resorted to refurbished or in their terms "equivalent" exchange phone. Equivalent turned out to be smaller phone with less features. Better off to just buy a refurbished phone off internet and skip paying hundreds in monthly charges and then hundreds in deductibles.
GetHuman: Let's quantify your experience contacting eSecuritel. On a scale of 1 to 5, how easy is it go get help on a eSecuritel problem?
~Elmo zip: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Elmo zip: I'd give them a four out of five on communication.
GetHuman: And what about eSecuritel's ability to quickly and effectively address your problem?
~Elmo zip: For that I would say three out of five.
GetHuman: And finally- any advice for other eSecuritel customers?
~Elmo zip: Call them early in the day or late. Don't forget any personal or account information you might need for eSecuritel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Elmo zip taken from his eSecuritel customer service problem that occurred on November 13th, 2017.