Called because ebay account user ID did not exi...
A eBay customer review by GetHuman user ~lisajobaby from November 23rd, 2017
Background on ~lisajobaby's case
GetHuman: ~lisajobaby - can you tell our other eBay customers when your case took place?
~lisajobaby: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~lisajobaby a list of common eBay problems)
~lisajobaby: "Returns" was why I was trying to contact.
~lisajobaby's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lisajobaby: Called because ebay account user ID did not exist and was unable to log in. After several attemps to call with either a busy signal, or a recording, I was able to get my call in que and then waited for ** min. to have customer service tell me a server was down and it could be several hours before it was up again. I kind of figured it was a major problem on ebays en when the phone lines were jammed. They were curtious under the circumstances.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~lisajobaby: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lisajobaby: I'd give them a one out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~lisajobaby: For that I would say four out of five.
GetHuman: And finally- any advice for other eBay customers?
~lisajobaby: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lisajobaby taken from his eBay customer service problem that occurred on November 18th, 2017.