eBay: Darlene, YOU never called me as you promised. I...

A eBay customer review by GetHuman user GetHuman-drayremr from December 1st, 2017

Background on GetHuman-drayremr's case

GetHuman: GetHuman-drayremr - can you tell our other eBay customers when your case took place?
GetHuman-drayremr: Yeah. It was middle of the night, on November 30th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman-drayremr: I used a help page I found on the GetHuman eBay customer service contact info page: Contact eBay Customer Service
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-drayremr a list of common eBay problems)
GetHuman-drayremr: "Refunds and Returns" was why I was trying to contact.

GetHuman-drayremr's review of eBay customer service

GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-drayremr: Darlene, YOU never called me as you promised. I was on the phone and finally after ** minutes of ...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-drayremr: Darlene, YOU never called me as you promised. I was on the phone and finally after ** minutes of being transfered I ended up with RANDY in the Leaedership Team . He is the only one who understood my situation. He said he could see the problem and was going to need to do a MANUAL CORRECTION which could take ** hours. He also said he would get back with me. As of now I do not have any messages or phone calls from him and nothing has been applied to my bank account. PLEASE CALL ME *** *** **** OR EVEN BETTER , GET RANDY TO CALL ME FROM HIS DEPARTMENT. After * people looking at the transaction, he said he saw what had happened .---according to RANDY I sold a guitar Buyer paid with paypal buyer did not like the guitar I could not transfer money to my account buyer was to receive a refund, but due to a glitch they could not give it to him SO they debited my account for the price of the guitar. I NEVER RECEIVED ANY MONEY FOR THIS GUITAR AS I COULD NOT ACCESS IT. Randy in the leadership department looked and saw the problem. He told me he was going to do a manual correction on the account and this would take place in ** hours. Nothing has happened yet . As of yesterday , I am now receiveing yet another debit for **.** out of my bank account for a "PREAPROVED PAYMENT" There has been no preaproved payment and nothing has been pre approved Somebody please call me . I am tired of being ripped off. Randy has not called me yet . Previous Message Follows ------------------------- Hello Curran Papan, Thanks for your call about your account..I tried to call you but couldn't reach you with the following phone number ***-***-****Attempted to contact you to discuss the issue with item number ************. If you have any questions or concerns, we'll be happy to help you. To contact us:*. Click "Help & Contact" at the top of most eBay pages.*. Click the "Contact eBay" tab. You may be asked to sign in.*. Select the topic that best describes your issue, and we'll show you how to contact us. Thank youDarlene eBay Customer Service Representative
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
GetHuman-drayremr: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-drayremr: I'd give them a four out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
GetHuman-drayremr: For that I would say three out of five.
GetHuman: And finally- any advice for other eBay customers?
GetHuman-drayremr: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-drayremr taken from his eBay customer service problem that occurred on November 30th, 2017.


3.30 of 5 stars | 877 reviews

GetHuman-drayremr's eBay Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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