This passive agressive approach by EBay has to...
A eBay customer review by GetHuman user ~okdrecords4 from November 17th, 2017
Background on ~okdrecords4's case
GetHuman: ~okdrecords4 - can you tell our other eBay customers when your case took place?
~okdrecords4: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to eBay, and if so, how?
GetHuman: And which of these common eBay customer issues best describes the reason you wanted to talk to them?
(Shows ~okdrecords4 a list of common eBay problems)
~okdrecords4: "Fraudulent Charge" was why I was trying to contact.
~okdrecords4's review of eBay customer service
GetHuman: So how would you sum up your experience for GetHuman's eBay customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~okdrecords4: This passive agressive approach by EBay has to go. Either offer customer service or don't. Don't hide the email or contact info or phone number. Either offer buyer protection or don't. Don't offer Buyer protectin but no way to utililze it. This combined with the horror stories I keep hearing about paypal wioll drive me away, and it won't matter what they offer when buying becomes a gamble. I hope someone at EBay wakes up.
GetHuman: Let's quantify your experience contacting eBay. On a scale of 1 to 5, how easy is it go get help on a eBay problem?
~okdrecords4: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~okdrecords4: I'd give them a three out of five on communication.
GetHuman: And what about eBay's ability to quickly and effectively address your problem?
~okdrecords4: For that I would say two out of five.
GetHuman: And finally- any advice for other eBay customers?
~okdrecords4: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for eBay to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~okdrecords4 taken from his eBay customer service problem that occurred on November 12th, 2017.