I gave my credit card info , paid the $** for i...

A customer review by GetHuman user ~dowen from November 23rd, 2017

Background on ~dowen's case

GetHuman: ~dowen - can you tell our other customers when your case took place?
~dowen: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to, and if so, how?
~dowen: I used a help page I found on the GetHuman customer service contact info page: Contact Customer Service
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~dowen a list of common problems)
~dowen: "Service problem" was why I was trying to contact.

~dowen's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dowen: I gave my credit card info , paid the $** for immediate help and after ** minutes it is still processing. That is not immediate! Please refund my $** I will seek help else where.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~dowen: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dowen: I'd give them a three out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~dowen: For that I would say one out of five.
GetHuman: And finally- any advice for other customers?
~dowen: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dowen taken from his customer service problem that occurred on November 14th, 2017.

1.00 of 5 stars | 10 reviews

~dowen's Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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